100% Happiness Guarantee
Your happiness is at the core of everything we do. We put our products to the test in our barns and on our horses, and can gladly stand behind every order with our 100% Happiness Guarantee, so that you can shop with confidence.
Our official return window is 30 days, but if you totally forgot to ship back that awesome pair of breeches that didn't fit, just let us know! As the seasons change and items are updated, you might just receive store credit instead of a refund to your payment method. If you have a question, just give us a shout at 800-409-1772 or click LIVE CHAT at the bottom of the page. All items must be return in original packaging and original condition.
If you have any questions or if there is anything we can do, please call us at or email email@example.com. We are always happy to help, and we loooove to chat about your horses!
Three Steps for Easy Returns & Exchanges:
STEP ONE: Visit CenterlineStyle.com/Return
STEP TWO: Select the item to return and download your prepaid return label
STEP THREE: Pack your items up and affix your label to the original packaging
Click here to initiate a return and retrieve your prepaid Return Label
When you use prepaid return labels, we'll deduct $8.95 from the amount of your refund or add it to your exchange order. No other fees will be charged for exchange shipments, yay!
WANT TO USE YOUR OWN LABEL?
Send your items to: Centerline Style 4350 US Hwy 1, Vero Beach FL 32967
Let us know whether you'd like a refund or an exchange - make sure to list the exchange items if you want to make a swap
Make sure to include your information:Name, Order Number, Address and Phone are key elements
Be sure to let us know what you didn't like so we can continue to improve!
THE NITTY GRITTY & PACKING TIPS
- Save the original packaging until you're positive you're keeping the items you ordered. You can use the same box and packing materials to send it back to us.
- Make sure to cover up or remove any old labels on the box.
- We're not responsible for lost or damaged packages, so purchase tracking and insurance if you're sending back something expensive.
- Items that have their own boxes (like boots and helmets) still need an outer box. Never ship a boot box as a package - they are not sturdy enough to safely withstand shipping and we can't sell a box with someone's stickers all over it!
- We think all of our products are pretty awesome and we’re happy to take them back. However, some are a little more special than others, so they have their own returns process: Custom items, Trial Bits and undergarments. All returned items for return or exchange must be unworn, unwashed and undamaged with all original tags attached. We can't accept worn and washed breeches for return, sorry!
- Because we cannot resell products with damaged packages, we will charge a minimum 20% restocking fee for any items sent back without their display box, with a damaged display box or with wear on the product. Us horse people don't always follow all the rules, so occasionally we do get something back that's been used, in that event you will be notified and a store credit for 40% of the item's original purchase value will be issued at our discretion. You can also opt to ship the item back to you.
- Clearance items are sold at crazy discounted prices and are final sale. Should you miss this detail and return a final sale item, we'll issue you a store credit or send the item back to you at our discretion.