Have questions? We've got answers!


Company Info




Custom Orders:


Product Details:


Refunds & Exchanges:




Do you offer any guarantees?

We're not happy unless your happy! If something isn't up to your quality standards, don't hesitate to let us know! We proudly guarantee your satisfaction and look forward to exceeding your expectations. 

Are you on Facebook?

But of course! You can visit us here

Can I come and shop in person?

Yes, please! We are located at 4350 US Highway One in Vero Beach, FL 32967. Click here for information and directions.

Do you visit any horse shows?

You bet! We'll be at several events this year including:

Global Dressage Festival               January 3 - April 1 2018
Longines GCT Miami                     April 4 -8 2018
World Equestrian Games Tryon      September 11 - 23 2018

Do you sponsor riders?

We do! We're proud to be partnered with some amazing riders across all disciplines. For more information visit  



Where do you ship from?

Vero Beach, Florida.

What shipping methods are available?

We ship via UPS primarily but smaller items are perfect for USPS. Expedited shipping is available.


How long will it take to get here?

Well, that depends.  Most items are in stock and ship within 24 hours so that's the first step.  Depending on where you live, you should receive items shipped via UPS ground within 2-6 days. You'll receive a shipping confirmation email with your tracking number and can get a better guage from that.




What is the policy regarding custom orders?

Special Orders, Custom Items, and Monogrammed Items are NOT returnable. A Special Order item is an item that we normally do not stock. It will clearly say on our web site if any item is a SPECIAL ORDER. This item is brought in exclusively for you and shipped direct from the manufacturer. In many cases - special order items are made to order. *Special Orders cannot be canceled once the order is placed.

Items must be returned in brand new condition. All items must have their Original Tags & Packaging. There should be no sign of use, horse hair, or odor. Boots must be returned in their original boxes & shipped back within a secondary box/padded envelope to prevent damage to the original packaging.


What's the order process for custom Ogilvy pads?

To order your Ogilvy pad, check out online by selecting your base pad color, trim color and optional piping color. You can also choose to add a logo, monogram or text. If you have a custom logo, select the logo option and email us your file at  Digitizing your file might be an extra charge that we will need to quote. 

How long do custom Tack Trunks take to get?

Approximately 4-8 weeks.

Can I add a logo or monogram to other items? 

You sure can! Most items are customizable. Call us at 800-409-1772 or email to discuss a particular item.





Are Fritzy Bitz horse treats all natural? 

They sure are! They're made entirely from all natural (and mostly organic!) ingredients.


Do you recommend everything you sell?

Yes! While we're sad to say that we haven't used eveeeery piece of tack, we strive to put each item through the ringer so we can stand behind it. Give us a little bit and we'll have reviews, videos and more product images up so you can really see what you're getting and hear a rider's perspective on how it holds up. 

Do you price match?

We don't, per se, but you'll be hard pressed to find competitive pricing that beats us. Plus, our shipping rates are top notch making it easy to scoop up a goody here and there.

Can you give me specific product details that aren't listed?

We'd be happy to! We try to be thorough but we're adding a lot of items at once. If you have a specific question, give us a call at 800-409-1772 or email and we'll get the answer for you. 



What if I forgot to send my return within 30 days?

Because products change with time and the season, we have restricted our return-for-refund policy to 30 days to be sure that we have the items our customers need in stock at the time they need them.

You're busy, we're busy. We get it. We're all been there, a month flies by and you open a drawer or find a bag in your car with that pair of breeches that didn't fit quite right. We also know that horse people always need more horse stuff, so we are happy to take most items back for store credit after 30 days. Store credit will never expire, so you can save it for the next time your horse decides he needs a new blanket ;) 

If you need to send something back after the 30 day window, please contact us so we can authorize the return. Please note that there will occasionally be items that we can't take back after a long period of time as items are discontinued and altered. Each situation is different, so let's chat! 


Are there any items that I CAN’T return?

Yes, there are a few items that can’t be sent back:

  • Undergarments
  • Wormers
  • Opened CDs or DVDs
  • Trial bits after the 14 day window
  • Custom items (please call before ordering if you have questions)
  • Anything in worn/unsaleable condition (you know what we mean!)


When can I expect to see my refund?

All returns are processed within 1-3 days once we've received them. Once we post the return in our system, it can take your bank or credit card company between 24 and 72 hours to post the refund to your account.


Do I have to pay to send back my return?

You will be responsible for paying to send your item back to us. You may use any shipping method that you choose, but we recommend using an insured, trackable method.

For your convenience, we offer prepaid label options that are often less expensive than standard rates. Our flat rates are below and will be deducted from your refund should you choose one:

  • Small items such as breeches, gloves, shirts, bridles: $8.99
  • Medium items such as horse sheets or paddock boots: $12.99
  • Large items such as tall boots and turnout blankets: $19.99
  • Saddles: $34.99

I’ve been using my product for a while and it seems to be defective, what do I do?

If a product begins to fail after it has been put into use or after the 30 day return policy, it will be considered a warranty issue. Warranty issues are referred to the manufacturer where they will assess the damage or defect and, if it is deemed to be a manufacturing error, your item will be repaired or replaced at no cost to you. We may request pictures be emailed to us as well as a description of the problem. You may be required to send the item back for inspection before a decision can be made. You will be responsible for any return shipping charges (you can order a less-expensive return label through us) which may or may not be refunded by the manufacturer. You will receive a replacement, repair, store credit, or refund per the manufacturer’s policy. One warranty replacement will be issued per purchase, no exceptions.