Have questions? We've got answers!
- Do you offer any guarantees?
- Are you on Facebook?
- Can I come and shop in person?
- Do you visit any horse shows?
- Do you sponsor riders?
- What is the policy regarding custom items?
- What's the order process for custom Ogilvy pads?
- How long do custom Ogilvy pads take to get?
- Can I add a logo or monogram to other items?
- Are Prickly Pete's horse treats all natural?
- Do you recommend everything you sell?
- Do you price match?
- Can you give me specific product details that aren't listed?
Refunds & Exchanges:
- What if I forgot to send my return within thirty days?
- Are there any items I can't return?
- When will I get my refund?
- Do I have to pay to send my refund back?
- I think I have a defective product
We're not happy unless your happy! If something isn't up to your quality standards, don't hesitate to let us know! We proudly guarantee your satisfaction and look forward to exceeding your expectations.
But of course! You can visit us here.
Yes, please! We are located at 4350 US Highway One in Vero Beach, FL 32967. Click here for information and directions.
You bet! We'll be at several events this year. You can view our upcoming events here.
We do! We're proud to be partnered with some amazing riders across all disciplines. For more information visit CenterlineStyle.com/sponsorship.
Vero Beach, Florida.
We ship via UPS primarily but smaller items are perfect for USPS. Expedited shipping is available.
Well, that depends. Most items are in stock and ship within 24 hours so that's the first step. Depending on where you live, you should receive items shipped via UPS ground within 2-6 days. You'll receive a shipping confirmation email with your tracking number and can get a better guage from that.
Special Orders, Custom Items, and Monogrammed Items are NOT returnable. A Special Order item is an item that we normally do not stock. It will clearly say on our web site if any item is a SPECIAL ORDER. This item is brought in exclusively for you and shipped direct from the manufacturer. In many cases - special order items are made to order. *Special Orders cannot be canceled once the order is placed.
Items must be returned in brand new condition. All items must have their Original Tags & Packaging. There should be no sign of use, horse hair, or odor. Boots must be returned in their original boxes & shipped back within a secondary box/padded envelope to prevent damage to the original packaging.
To order your Ogilvy pad, check out online by selecting your base pad color, trim color and optional piping color. You can also choose to add a logo, monogram or text. If you have a custom logo, select the logo option and email us your file at firstname.lastname@example.org. Digitizing your file might be an extra charge that we will need to quote.
Approximately 3-6 weeks.
You sure can! Most items are customizable. Call us at 800-409-1772 or email email@example.com to discuss a particular item.
They sure are! They're made entirely from all natural (and mostly organic!) ingredients.
Yes! While we're sad to say that we haven't used eveeeery piece of tack, we strive to put each item through the ringer so we can stand behind it. Give us a little bit and we'll have reviews, videos and more product images up so you can really see what you're getting and hear a rider's perspective on how it holds up.
We don't, per se, but you'll be hard pressed to find competitive pricing that beats us. Plus, our shipping rates are top notch making it easy to scoop up a goody here and there.
We'd be happy to! We try to be thorough but we're adding a lot of items at once. If you have a specific question, give us a call at 800-409-1772 or email firstname.lastname@example.org and we'll get the answer for you.
REFUNDS AND EXCHANGES:
Because products change with time and the season, we have restricted our return-for-refund policy to 30 days to be sure that we have the items our customers need in stock at the time they need them.
You're busy, we're busy. We get it. We're all been there, a month flies by and you open a drawer or find a bag in your car with that pair of breeches that didn't fit quite right. We also know that horse people always need more horse stuff, so we are happy to take most items back for store credit after 30 days. Store credit will never expire, so you can save it for the next time your horse decides he needs a new blanket ;)
Yes, there are a few items that can’t be sent back:
- Opened CDs or DVDs
- Trial bits after the 14 day window
- Custom items (please call before ordering if you have questions)
- Anything in worn/unsaleable condition (you know what we mean!)
All returns are processed within 1-3 days once we've received them. Once we post the return in our system, it can take your bank or credit card company between 24 and 72 hours to post the refund to your account.
You will be responsible for paying to send your item back to us. You may use any shipping method that you choose, but we recommend using an insured, trackable method.
For your convenience, we offer prepaid label options that are often less expensive than standard rates. Our flat rates are below and will be deducted from your refund should you choose one:
- Small items such as breeches, gloves, shirts, bridles: $8.99
- Medium items such as horse sheets or paddock boots: $12.99
- Large items such as tall boots and turnout blankets: $19.99
- Saddles: $34.99
If a product begins to fail after it has been put into use or after the 30 day return policy, it will be considered a warranty issue. Warranty issues are referred to the manufacturer where they will assess the damage or defect and, if it is deemed to be a manufacturing error, your item will be repaired or replaced at no cost to you. We may request pictures be emailed to us as well as a description of the problem. You may be required to send the item back for inspection before a decision can be made. You will be responsible for any return shipping charges (you can order a less-expensive return label through us) which may or may not be refunded by the manufacturer. You will receive a replacement, repair, store credit, or refund per the manufacturer’s policy. One warranty replacement will be issued per purchase, no exceptions.